Compare prices with the our comparison shopping engine
Victoria's Secret

Victoria's Secret Store Details
127,614 customers have rated this store since May 2000

 
4.3
See all ratings
All Ratings
  • 4.4 Order tracking
  • 4.3 Clarity of product information
  • 4.3 Product met expectations
  • 4.3 Ease of finding what you are looking for
  • 3.7 Prices relative to other online merchants
  • 4.4 Overall look and design of site
  • 3.2 Shipping charges
  • 4.6 On-time delivery - Product arrived when expected
  • 4.1 Variety of shipping options
  • 4.2 Availability of product you wanted
  • 4.3 Selection of products - Types of products available
  • 4.4 Customer support
  • 4.4 Would shop here again
  • 4.3 Charges stated clearly before order submission
  • 4.3 Overall satisfaction
  • 4.3 
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.
Contact Information
Physical Address: 8655 East Broad Street
Reynoldsburg OH 43068-9715
UNITED STATES
Customer Service: Tel: (800) 970-1109
Web site: http://www.victoriassecret.com
Features & Services

Ordering Methods
Order phone number: (800) 888-8200
Toll-free order phone number: (800) 888-8200
Order fax number: (614) 337-5555
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
2458 Reviews TotalReviews 1 - 10 of about 2,458
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 3.0 Clarity of product information
  • 2.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
by Jake, Saturday, May 18, 2013 6:11 PM
I usually order an XL in a blouse, dress or shirt. It is tricky to order some items because XL is SO much bigger. Then I have to return for a smaller size.I love that! Sometimes there is no smaller size. (this is not a complaint,just a comment.) Is there any way to say 'this item runs large" in the description?
more selection of color and items would be nice; lower prices on t-shirts.custumer service is wonderful! thank you so much!
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Woodstock, Saturday, May 18, 2013 4:47 PM
Good service
I love the special offers and discounts
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 5.0 
Saturday, May 18, 2013 1:44 PM
I purchased my daughter, who had just had breast reduction surgery, a gift card so she could buy pretty new bras to fit her pretty new size. She was ecstatic. She will surely put it to good use. I know she will always pretty lingerie at Victoria's Secret, but can't afford it for herself. It is always a special treat when I buy her a gift card.
My daughter just had breast reduction surgery and I wanted her to be able to get pretty bras to fit her new body. She loves Victoria's Secret. I think she will be very pleased with the gift card.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by rrachett, Saturday, May 18, 2013 1:00 PM
I got my items in a timely manner. The website was easy to use. I was able to use my rewards card and promotions on the site quite easily. Thanks again.
Love it! I was able to redeem my Secret Rewards Card at 11:30pm, before the offer expired. As a bonus I was able to get free shipping and a free pair of panties.My shopping experience online was fabulous!
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 3.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 1.5 
  • 0.5 Shipping charges
  • 2.5 Prices relative to other online merchants
  • 2.5 Charges stated clearly before order submission
  • 0.5 Variety of shipping options
Saturday, May 18, 2013 12:47 PM
I do not like the fact that items are only available on-line and that your shipping charges are excessive. VS should offer free shipping and in-store pickup similar to REI or Macy's. Shipping charges, if any, should be minimal and based on package weight, not the value of the contents. The actual product is fine.
I am not happy with the fact that items available online are not available in your stores. I found that out after making a couple of trips to stores looking for the item. That fact, coupled with the high shipping charge, makes me very dissatisfied with your company. There should be an option for free shipping to a store for in store pickup-as available from other retailers such as Macys, REI to name a couple. I have purchased many items from VS over the years. The quality is usually good-I have no complaints about that.
  • 4.5 Overall satisfaction
  • 4.5 Would shop here again
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
by Marissarl77, Saturday, May 18, 2013 12:27 PM
I love the bathing suit! It gives me confidence.
I'm so so glad Victoria's Secret has push-up bikini tops. I can finally feel confident in one :)
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
by Azure blue, Saturday, May 18, 2013 11:21 AM
...yet another hot bikini from VS-love it, as always!
This is the best website I know of for ordering swimwear-in terms of variety, prices and services. The nicest bikinis I own (and the ones I get the most compliments on!) are from VS. This has been my bathing suit go-to site for years and always will be
  • 4.0 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 1.5 Availability of product you wanted
  • 3.5 
  • 2.0 Shipping charges
  • 2.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 2.5 Prices relative to other online merchants
by Alex, Saturday, May 18, 2013 11:09 AM
I ordered 14 panties and was disappointed that I ended up with 5 and my mom ended up with the rest since some were big and some were cut smaller. I would buy again but hopefully my next experience would be better or maybe I'll try to find a store instead.
Looking forward to my order, hope everything fit
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 2.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
Saturday, May 18, 2013 11:01 AM
Wonderful fit and product . I did find it cumbersome to track the package
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Smiley, Saturday, May 18, 2013 10:54 AM
Love the VS fragrance rollerballs but wish they have them available in more fragrances than they do now.
First online purchase. Would have been a breeze but had trouble with the offer code. Didn't want to accept info. Had to call the 800 number. The associate was very patient and pleasant and helped me with my problem and assisted me through my order. I was finished in no time.
246 Pages Page: 
What are you shopping for?


Terms of Use | Privacy Policy | Contact Us | About Us | Site Map


© 2013 Productmoz.com  All Rights Reserved.   Please send us your feedback on our site.