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Garden.com

Garden.com Store Details
689 customers have rated this store since November 2008

 
3.8
See all ratings
All Ratings
  • 4.2 Selection of products - Types of products available
  • 4.1 Availability of product you wanted
  • 4.3 Ease of finding what you are looking for
  • 4.2 Overall look and design of site
  • 3.8 Would shop here again
  • 3.3 Customer support
  • 4.2 Clarity of product information
  • 3.8 Variety of shipping options
  • 3.8 Order tracking
  • 3.7 Shipping charges
  • 4.1 Product met expectations
  • 4.1 On-time delivery - Product arrived when expected
  • 4.3 
  • 4.2 Prices relative to other online merchants
  • 3.8 Overall satisfaction
  • 4.3 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 1 Maplewood Drive
Hazleton PA 18202
UNITED STATES
Customer Service: Tel: 1.888.314.2733
Fax: 570-384-4833
Email: customerservice@garden.com
Web site: http://www.garden.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
45 Reviews TotalReviews 1 - 10 of about 45
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.5 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Friday, May 24, 2013 9:47 AM
Purchase arrived on time,all good
this is my first purches fro garden.com so we will see ?
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 1.0 Product met expectations
  • 3.0 Customer support
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 3.0 Shipping charges
  • 3.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 3.0 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 3.5 
Tuesday, May 21, 2013 8:26 AM
I wass not prepared to have to assemble/build my garden tuteur. NO detail of that in the purchase. Nor were there directions to do so.
Glad I found you! Never knew how to find a promo code- wish I had!Just waiting for delivery.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Friday, May 17, 2013 10:28 PM
I bought these boots for my sister, who is extremely pleased with them. It also was a most efficient transaction.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
by Gene, Thursday, May 16, 2013 9:19 PM
Easy online order system. Site has great photos of their items for sale.
Lowest total price on this item that I could find online including shipping. Great online shopping company! You can see that Garden.com has it's act together. Thanks,Gene
  • 1.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 1.0 Order tracking
  • 0.5 Availability of product you wanted
  • 4.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
Thursday, May 16, 2013 7:40 AM
when I ordered, it said I would receive in 2 days, 2 days later an e-mail came that my order would be canceled because of availability.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by WCFrisbie, Sunday, May 12, 2013 3:46 PM
They had what I needed and I recieved it on time
As I am going to be growing Orchids in my apartment this will be a handy tool.
  • 0.5 Would shop here again
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 0.5 Customer support
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 0.5 Overall satisfaction
  • 5.0 
Saturday, May 11, 2013 9:20 PM
I never received the faucet I ordered. Disappointing service
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 0.5 Customer support
  • 0.5 On-time delivery - Product arrived when expected
  • 3.5 
Friday, May 10, 2013 4:20 PM
It took them 15 days just to let me know that the weed killer I ordered was not going to be sent. The weeds were a foot tall by them and I had to begin the order process over with someone else.
my product was too expensive
  • 0.5 Availability of product you wanted
  • 0.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 0.5 Overall satisfaction
  • 0.5 Would shop here again
  • 5.0 
Thursday, May 09, 2013 10:43 AM
The product says it is a "wall" container yet it is round. How do you hang it on a wall? Shouldn't it be flat?
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 0.5 Customer support
  • 4.5 
  • 4.5 Clarity of product information
Thursday, May 09, 2013 9:05 AM
I will not deal with Garden.com again. I ordered a spray compound and waited 2 weeks for delivery. When I inquired about delivery they cancelled the order due to unavailability. I received no other explanation, no notice until I asked, and no indication that they cared at all. The spray compound is time sensitive and now I may not be able to apply it until next year.Their business practices are shoddy and unprofessional, and I will find another vendor who does a better job.
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