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eStarland

eStarland Store Details
11,653 customers have rated this store since October 2003

 
4.4
See all ratings
All Ratings
  • 4.4 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
  • 4.4 Clarity of product information
  • 4.2 On-time delivery - Product arrived when expected
  • 3.8 Shipping charges
  • 4.2 Customer support
  • 4.4 Overall satisfaction
  • 4.2 Overall look and design of site
  • 4.4 Availability of product you wanted
  • 4.3 Prices relative to other online merchants
  • 4.6 Product met expectations
  • 4.3 Variety of shipping options
  • 4.4 Would shop here again
  • 4.6 
  • 3.9 Order tracking
  • 4.4 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 14225 Sullyfield Cir
Fairfax VA 20151
UNITED STATES
Customer Service: Tel: (703)941-0165
Fax: (703)941-3633
Email: Support@estarland.com
Web site: http://www.estarland.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
85 Reviews TotalReviews 1 - 10 of about 85
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by dericpires, Monday, June 17, 2013 7:55 AM
Thank you eStarland and bizrate.
Hello, for me the eStarland deserves congratulations, great products, good quality, new and used games like several products with low prices. Springstar promotion is loved and am waiting for another one that was a while ago, one in which the freight for BRAZIL was only $ 4 (can not remember the exact amount, more eraum very low price). I am waiting also do free shipping to Brazil, I know that one day consiguiram do it =]Thank you,Regards Deric Pires.
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 3.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Fabio, Sunday, June 16, 2013 5:07 AM
Estarland, good option for buying games
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Lineu, Sunday, June 16, 2013 4:34 AM
Great Palace to buy games.
The best on net!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Ronnie, Saturday, June 15, 2013 12:39 PM
Good product fast on time delicery
I am a first time user but I am over all very Satisfied with my Purchase and the price.
  • 0.5 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 1.0 Customer support
  • 0.5 Availability of product you wanted
  • 1.0 Order tracking
  • 3.5 
  • 3.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by Frisbee, Wednesday, June 12, 2013 10:39 AM
A little after I was expecting to have the product in hand, eStarland told me that the product was out of stock. I needed to know that when I first purchased it so that I could buy it from someone else and still get it on time. I tried to contact customer support and ask them how long until the product would be available but I either did it wrong or they never replied.
  • 4.0 Would shop here again
  • 3.0 Overall satisfaction
  • 0.5 Customer support
  • 3.5 
  • 5.0 Shipping charges
  • 5.0 Overall look and design of site
  • 5.0 Variety of shipping options
Wednesday, June 12, 2013 7:41 AM
I was selling items in the store. The customer service was HORRIBLE. The rep told me they were backed up and it would take a while to get to my order. That seemed fair as they had a very long line. However, as the line got shorter and shorter and closing time came closer and closer, it became obvious that they had little interest in helping me. At first I was interested in store credit, but after being brushed off and given ample time to think about my finances at home (bills and whatnot) I decided to take the cash instead. I eventually went back to the counter to see what was going on, but the reps told me again to stand aside and let other customers go ahead of me. This is at least two hours after they made me fill out my own order at an in-store computer. The reps didn't bother getting to me until more than a half an hour after closing.The amount you pay for games, and the selection of old school games you provide is top notch, your Costumer Service leaves a lot to be desired.
Customer service was slow.
  • 1.0 Would shop here again
  • 1.5 Overall satisfaction
  • 4.0 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 1.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Bruno_Boy, Tuesday, June 11, 2013 4:40 AM
Meu nome é Bruno, sou do Brasil e já comprei antes no site. Apesar da demora na primeira compra eu gostei do resultado e resolvi comprar novamente na loja (Order Number : 5020974) no dia 06/05 e até agora não tive retorno.
Recomendo o site para todos os compradores do Brasil e do mundo, atendimento de qualidade e produto também.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Rico858, Saturday, June 08, 2013 8:00 PM
Great, practic, good prices!
Coolest!
  • 3.0 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 1.0 Order tracking
  • 4.0 
  • 4.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by vinibalbi, Saturday, June 08, 2013 9:08 AM
It has great prices and products, but sometimes packages are missed or take almost 2 months to arrive.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Friday, June 07, 2013 8:50 PM
Estarland is the best place to go for the games you buy. They have games that no one else sales in the u.s. I like the Japanese culture so its grate that now I can buy games that are made for japan. Its also helping me to learn the Japanese language cause now I have to figure out what the words are giving me good experience with the language. The game I bought was Ikku for the psp its a final fight style fighting game. These type of fighting games are my favorite but their rare in the u.s. because most gaming review companies don't like them so they always give them a bad review only rpg and fps get good reviews. But anyway the game was new and untouched and delivered in 2 days. I've also ordered used games from estarland and each used game came clean and scratch free. I give estarland the 100% check here first. Estarland will save you time and money.
Very good I find a lot of games here I cant find anywhere else
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